Returns, without the guesswork.

When we can help

Contact us if your product arrives defective, damaged, or different from your confirmed order. We’ll review the problem and explain the available resolution.

Change-of-mind returns are not offered. Damage caused by misuse and normal wear are not covered by this returns policy. Any manufacturer warranty is handled under its separate terms.

Before you send it back

1. Share your order number, a clear description of the issue, and photographs or a short video where useful.
2. Keep the packaging, invoice, accessories and supplied parts together.
3. Wait for return instructions and confirmation of the return shipping arrangement before dispatching the item.

A clear next step

We’ll review the reported issue and confirm return eligibility, inspection instructions and replacement availability. If a refund is approved, it is issued to the original payment method after the returned item is inspected. We’ll share the expected processing time when approved.

A cancellation or refund-review request does not itself mean that a bank refund has been completed.

Changed your plans?

You may cancel an order from your account before it ships. Once an order is shipped or delivered, cancellation is unavailable. You can still contact us about an eligible defective-product return.